Terms of Service

Please review these Terms of Service ("Terms") carefully prior to accessing bluelume.org or purchasing BlueLume Glasses. Throughout the site, the terms "we", "us", and "our" refer to BlueLume Glasses, distributed in North America by Lensera.

1. Overview and Acceptance

By accessing our website, clicking through promotional package links, or placing an order through the verified checkout portal, you agree to be legally bound by these Terms of Service, including any supplementary policies and guidelines referenced herein. If you do not agree with all terms, you must not access the site or purchase products.

2. Non-Medical Consumer Eyewear Disclaimer

IMPORTANT HEALTH NOTICE: BlueLume Glasses is an over-the-counter consumer optical product engineered for general reading assistance, ambient blue light filtering, and outdoor photochromic UV protection. BlueLume Glasses is NOT a prescription medical device and is not designed, marketed, or intended to diagnose, treat, mitigate, or cure any ocular disease, astigmatism, glaucoma, cataract, or visual deficiency. Nothing contained on this website constitutes clinical optometric or medical advice. Consumers with vision concerns should consult a licensed optometrist or ophthalmologist.

3. Product Pricing, Packages, and Promotions

All prices are listed in United States Dollars (USD). We reserve the right to modify pricing, tiered package discounts (e.g. 50% to 60% off bundles), and promotional codes (such as VIEW50) at any time without prior notification. Bundle prices and final shipping and handling totals are confirmed dynamically at the official merchant checkout prior to payment finalization.

4. Shipping, Delivery, and Carrier Tracking

Orders are dispatched from domestic fulfillment warehouses via tracked postal carriers (including USPS, UPS, or equivalent). Direct tracking numbers are provided via email confirmation once packages leave the logistics facility. While domestic delivery typically completes smoothly, carrier transit times are subject to external logistics conditions and cannot be guaranteed as an absolute delivery timeline.

5. 90-Day Money-Back Guarantee & Returns Policy

Every genuine BlueLume Glasses order placed through our verified merchant channel is protected by a 90-Day Money-Back Guarantee (less shipping and handling):

• You may evaluate BlueLume Glasses for up to 90 calendar days from the delivery confirmation date.
• If you are dissatisfied for any reason, contact our customer support team at support@shoplensera.com or 1-888-828-3135 to request a Return Merchandise Authorization (RMA) number.
• Returns must be postmarked back to the designated fulfillment return depot in original packaging with the RMA clearly marked.
• Upon return inspection, a full refund of the purchase price (less carrier shipping and handling charges) will be issued to your original payment method.

6. User Responsibilities & Prohibited Conduct

You agree not to use our site or optical products for any unlawful purpose, interfere with website security infrastructure, attempt reverse-engineering of digital assets, or place fraudulent or speculative orders.

7. Intellectual Property

All trademarks, graphics, product silhouetted photography, logos, and copywriting displayed across bluelume.org are the intellectual property of BlueLume Glasses and Lensera, protected under United States and international copyright and trademark laws.

8. Limitation of Liability

To the maximum extent permitted by applicable law, BlueLume Glasses, its parent entities, directors, officers, contractors, and fulfillment partners shall not be liable for any indirect, incidental, punitive, or consequential damages resulting from product use, normal wear and tear, or inability to access the online platform.

9. Governing Law

These Terms shall be construed and governed in accordance with the laws of the State of Delaware, United States, without regard to principles of conflicts of law.

10. Inquiries and Formal Notices

Questions regarding these Terms of Service should be directed to:

BlueLume Legal & Merchant Support
Email: support@shoplensera.com
Customer Service Line: 1-888-828-3135
Operating Hours: Monday–Friday 9:00 AM – 5:00 PM EST