Privacy Policy

This Privacy Policy describes how BlueLume Glasses ("we", "us", or "our"), distributed in partnership with Lensera, collects, uses, and safeguards personal information when you visit bluelume.org or purchase through our verified merchant checkout pathways.

1. Information We Collect

When you browse our website or proceed to checkout, certain information is collected automatically or provided voluntarily:

• Device and Usage Information: IP address, browser type, operating system, referring URLs, access timestamps, and interactions with page elements to optimize visual rendering.
• Order and Transaction Details: When you place an order on the merchant checkout portal, fulfillment data including your full name, shipping destination, billing address, email address, telephone contact, and payment confirmations are collected securely by PCI-DSS compliant processors. Credit card details are tokenized and never stored on our web servers.
• Communications: Records of correspondence when you contact our customer support desk at support@shoplensera.com or phone lines.

2. How We Utilize Your Information

Collected information is utilized strictly for legitimate operational purposes:

• Processing, fulfilling, and dispatching optical hardware orders via domestic tracked carriers.
• Transmitting automated carrier tracking updates and order receipts.
• Administering our 90-day money-back guarantee, replacements, and RMA inquiries.
• Detecting and mitigating fraud, unauthorized duplicate submissions, or security breaches.
• Ensuring continuous compliance with legal, tax, and consumer regulatory mandates.

3. Cookies and Tracking Technologies

We use standard first-party and third-party cookies, pixel tags, and web beacons to maintain session state, track promotional coupon codes (such as VIEW50), and measure page loading performance across mobile and desktop viewports. You can disable cookies through your browser preferences, although certain checkout routing functionalities may require essential cookies.

4. Data Sharing and Third-Party Processors

We do not sell, rent, or trade your personal information to third-party data brokers. Information is shared solely with trusted service providers necessary for business execution:

• Logistics and Fulfillment Partners: US-based fulfillment warehouses and domestic shipping carriers (such as USPS, UPS, FedEx) to facilitate package delivery.
• Payment Gateways: Certified PCI-DSS Level 1 payment processors (including Visa, Mastercard, American Express, Discover, PayPal) to process transactions securely.
• Customer Support Infrastructure: Secure ticketing software to manage inquiries sent to support@shoplensera.com.

5. Security Safeguards

We implement industry-standard 256-bit Transport Layer Security (TLS/SSL) encryption for all web interactions and checkout data transfers. Physical and administrative safeguards are maintained to protect against unauthorized access, alteration, or disclosure of customer records.

6. Your Privacy Rights

Depending on your state of residence (including California, Virginia, Colorado, and Connecticut), you may possess specific rights regarding your personal information, including the right to request access, correction, deletion, or restriction of your personal records. To exercise any of these statutory rights, please contact our privacy compliance officer at support@shoplensera.com.

7. Updates to This Policy

We may update this Privacy Policy periodically to reflect technological, operational, or legal developments. The updated date at the top of this document indicates the effective revision.

8. Contact Information

For inquiries, questions regarding data handling practices, or privacy requests, please contact:

BlueLume Privacy Compliance Team
Email: support@shoplensera.com
Telephone: 1-888-828-3135
Hours: Monday–Friday 9:00 AM – 5:00 PM EST